IT managers in many organizations today have to meet diverse IT requirements of business users, providing in-house managed and premise-based solutions. There are tremendous benefits for organizations to move from such DIY strategies, starting with Managed Services and moving on to virtualizationand before going further into Cloud-based services or fully outsourced IT operations. In a nutshell, Managed Services means tapping into additional external expert resources to complement or supplement existing skill sets, especially for more complex IT implementations.
The last decade will forever remain notable for the economic whirlwind that saw businesses rise and fall with the fluctuations of the stock market and the financial woes that marked every wave and flow of this tide. With this period forming the backdrop, IT managers experienced one of their most testing times. IT was challenged to deliver increased services with reduced resources, and yet show cost efficiencies. The year 2011 and 2012 seems to signal a change in tempo,as markets show signs of recovery in Europe, Americas and Asia.
Shrewd organisations are the ones who are quick to capitalise on this growth, but that’s notgoing to happen if they continue with the belt-tightening policy of yesteryears. Historically, organisations that survive over decades are the ones that adapt to the changing environment, expand and grow with the times. It is only those business activities focussed at promoting growth that deliver real, sustainable impact.
For that, IT managers need to see the value of new business and technology models, and focus on options that will raise productivity, foster collaboration, and facilitate seamless interoffice communications, ultimately to help businesses create value and reach customers more effectively. New approaches such as Managed Services, Virtualisation, and Cloud Computing will help improve IT utilisation and create efficiencies. Though some organisations are genuinely considering CloudComputing strategies, the model nevertheless is still in its infancy. However, Managed Services in particular, though not a new concept is the tried, testedand proven IT optimisation model. Managed Services can also incorporate Virtualisation as a key technology within its offering. Hence it is possible to gain all the benefits of Virtualisation and Managed Services in one fell swoop.The primary aim of seeking managed service offerings is to create business value by using existing resources productively, focusing on core competencies while outsourcing non-core functions.
Ideally, the Managed Services deal requires an identification of the organisation’s core-business processes, outsourcing the non-core processes to the Managed Services provider. Thus in a long-term Managed Services strategy, businesses can manage business outcomes and track performance on service level guarantees and assurances on an on-going basis.Managed Services offer CIOs an opportunity to close skills gaps, particularly in adopting newer technologies that allow for more productive use of IT. At the same time, the ability to draw on skills and technologies, from the managed service provider, that are beyond the organisations current scope, increases its flexibility to deal with variables in the business environment, present and future.
From the traditional tried and tested approaches right through to Virtualisation, Manage Services and Cloud Computing, there is a clear need for robust, scalable and highly available networks. In a recent Productivity Indicator report, it was users of communications technology who see Managed Services as a means to achieve their two highest ranked business priorities, to enhance customer service and increase productivity.
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